SHIPPING METHODS

Shipping costs will be borne by the customer. However, shipping costs may vary due to our promotions and special offers. Check the different current discounts in our special offers section within the general conditions.

The packages will be sent within 24 working hours by the transport companies with which SANIQUAT SL has a collaboration contract, in an Express service after order confirmation and always before 2:00 p.m.*. This shipping method will allow you to track the delivery thanks to a URL that we will provide. Shipping costs include packaging, handling and shipping. In addition, they are insured against theft, loss and/or breakage. On weekends and holidays, no shipments or deliveries of orders will be made.

SHIPPING COSTS

Deliveries in SPAIN PENINSULA / BALEARIC ISLANDS / PORTUGAL PENINSULA

Transit time: 24-48h

Cost for orders less than €50 (VAT incl.) in the Peninsula: €6.95 (21% VAT incl.)

Cost for orders less than €150 (VAT incl.) in the Balearic Islands: €12.95 (21% VAT incl.)

From €50 in the Peninsula and €150 in the Balearic Islands, shipping is free.

For clients with a professional rate:

Cost for orders less than €400 + VAT in the Peninsula: €7.40 + 21% VAT

Cost for orders less than €400 + VAT in the Balearic Islands: €13.18 + 21% VAT

Shipping cost for orders from €400 + 21% VAT: FREE

* In some towns delivery may take up to 72 hours.

* All orders that require mechanical unloading may take up to 3-4 business days.

DELIVERY IN THE CANARY ISLANDS(ES) / CEUTA(ES) / MELILLA(ES) / AZORES(PT) / MADEIRA (PT)

If you wish to process an order for delivery to the Canary Islands, Ceuta, Melilla or overseas territories belonging to Portugal, please contact us by email at comercial@premiumled.es.

DELIVERY IN THE COUNTRIES INCLUDED IN THE EEC AND EUROZONE

Transit time: 3-5 working days

Cost for orders less than €120 (VAT incl.): €17.95 (21% VAT incl.)

Cost for orders from €120 and less than €300 (VAT incl.): €39.95 (21% VAT incl.)

From €300 (VAT incl.), shipping is free.

For clients with a professional rate:

Cost for orders less than €500 + VAT: €40,50 + 21% VAT

Shipping cost for orders from €500 + 21% VAT: FREE

Sales to companies registered on VIES with deliveries within EEC will be considered as intra-community supplies.

Unfortunately, we do not accept orders through our online store with shipping to the United Kingdom and countries outside the EEC. In those cases, please contact us through email and we will send you customized quotation.

* In some towns delivery may take up to 72 hours.

* All orders that require mechanical unloading may take up to 3-4 business days.

RETURNS & EXCHANGES

GENERAL CONDITIONS OF RETURN

Following considerations must be taken if you wish to return supplied merchandise:

To deal with any incident, you must contact the email address comercial@premiumled.es. You must send us your name and surnames, company, VAT number, order or invoice number, reference of the product to be returned and quantity. Please note that any incomplete notification or made by other means will not be considered and its date of notification will not be considered for the purposes of a subsequent claim in the correct means.

The product must be returned in perfect condition and including the original packaging or packaging. Any product manipulated by the client, misuse, breakage, etc. will not be changed or paid for. in this case you will lose all warranty.

If the product is in good condition, but the box, plastic or wrapper in which it is included is in poor condition, the return will not be accepted, the same will happen otherwise.

The terms and conditions specified in each type of return must be met, otherwise they will not be accepted.

Shipping costs to our facilities will be borne by the BUYER.

Once the return is admitted to manage its collection in the "Returns" section, it will change to the status of "Waiting for packages", and our after-sales department will send you the documentation that you must print, fill out and include in the package to be returned. It is advisable to put a note on the outside of the package with the numerical reference of your return. The lack of documentation / identification of the packages to be returned, may cause rejections and / or delays in the reimbursement of the return.

So that there is no risk of damage during transport, it is very important that you value the packaging of the products because if they are damaged during the trip, we will not be able to accept returns.

For those quotes not accepted, returned merchandise, "rejected return" or any customer material held by SANIQUAT SL, the customer is obliged to pay storage costs from one month from the moment the interested party is informed that the item is at your disposal. The surcharge for storage is €5 per day + 5% of the value of the material.

We strongly recommend that once you receive your order, check its status so that if you need to process a subsequent claim, we can carry out the management within the term. Any claim after the deadline will not be admitted, understanding that the responsibility lies with the client. In accordance with current legislation, you must notify any incident with the receipt of the product within 24 hours of receipt, if it presents visible damage on the outside, and up to 7 days from receipt, if the damage is inside the package. and they are not noticeable from the outside.

In those orders that have accrued shipping costs, these will not be reimbursed.

RETURN TYPES

Breakage / Damage of the product during shipment:

In case of receiving a product damaged during transport, the customer has a period of 48 hours to claim from the receipt of the shipment of the order through his customer account to our customer service department (process a return) and provide all the documentation requested to the email comercial@premiumled.es and that we indicate below:

1) Detailed description of what happened, indicating everything that helps to clarify the facts and demonstrate the failure of the courier service to cause the breakage/damage of the product.

2) Photographs in which the flaws in the material are clearly identified.

3) Photographs of the packaging where its "damages / bumps / breaks" can be clearly seen. This field is very important since if the fault of the carrier is not clearly demonstrated, the claim may not be considered.

4) Photographs of the carrier's label in which the entirety of the product on which the claim is made can also be seen.

When you send the email with the documentation, you must refer to the assigned return number. SANIQUAT S.L. will process the claim and inform you of its status at all times.

Please note that any incomplete notification or made by other means will not be considered and its date of notification will not be considered for the purposes of a subsequent claim in the correct means.

It is recommended that if you notice any damage to the packaging of your order, upon receipt, put a note on the delivery note of the delivery person to record it (in this way, the procedures in the management of any subsequent claim are facilitated).

For Failure/Error sending the order:

When NO reception of a product has been detected during the shipment, the product differs from what was requested or does not comply with the characteristics demanded and that appear on the website. The customer has a period of 24 hours from receipt of the same to notify the delivery failure/error through their customer account to our customer service department and provide all the requested documentation to the email comercial@premiumled.es and that we indicate below:

1) Detailed description of what happened, indicating everything that helps to clarify the facts and demonstrate the incident of the request.

2) Photographs that help identify the incident. Examples: take photographs/screenshots to demonstrate errors in the description of the WEB/product, for the Non-receipt of a product, take photographs in which the order is identified with all the products received positioned as they have been received, with their fill in if any and in its corresponding box... This field is very important since if the incident is not clearly demonstrated, the claim may not be considered.

When you send the email with the documentation, you must refer to the assigned return number. SANIQUAT S.L. will process the claim and inform you of its status at all times.

Once the incident has been resolved in favor of the client, SANIQUAT S.L. will bear the costs of collecting the wrong product and delivery of the correct one or direct shipment of the material as appropriate depending on the type of claim.

For withdrawal of the product:

Deadlines: 15 business days from receipt of the product.

Terms:

The return of our products is accepted as long as the product is in good condition, (the merchandise must be sent in its original packaging and with all its accessories. It must be presented in perfect condition, without being unsealed, dirty, stained, with odors, mistreated or with damage caused, otherwise the return will be rejected).

The customer will be responsible for the costs of the return (See table above "Cost Returns"). Once the product is received, SANIQUAT S.L. will proceed to refund the amount of the item (not the costs and postage of the original shipment) or coupon for the next purchase.

Returns of Products will not be accepted without the original packaging or removed from its blister (container) and that in its product datasheet expressly indicates that it cannot be returned. Taylor-made products will not be accepted unless operating defects.

Some consumers exercise their right of withdrawal within the term but after having used the goods more than would be necessary to determine their nature, characteristics or functioning. In this case, the consumer does not lose the right of withdrawal but must be responsible for any depreciation of the goods.

Exceptionally, demerits will be applied (to be determined for each case) on the value of the product on those occasions in which a merchandise does NOT meet any of the conditions for the right of withdrawal to be accepted and SANIQUAT S.L. decides to admit the return of the same applying the corresponding penalty.

Product failure:

If the product received has any type of defect or deficiency, we will proceed to change it following the following process:

The customer must contact SANIQUAT S.L., specify the collection of the product through our courier service and through their customer account contact our customer service department.

If everything is correct, the collection will be managed, the product will be received in our warehouses and its condition will be checked to determine that it is really in poor condition due to product defect. In this sense, SANIQUAT S.L. will proceed with the repair/exchange and will bear the shipping costs both outward and return, but will not bear the cost of the material used to ship the product.

On the other hand, if the product is in perfect operating conditions after testing it in our warehouses, the customer will bear the return costs and the reshipment of the material. Whenever possible and in order not to incur unnecessary costs for the customer, the merchandise may be sent in a next customer order.

IMPORTANT

Dear customer, we advise you that before processing the return, make sure to carry out the pertinent tests to verify that the product does not really work, since if upon receiving the product it works correctly and the reason for the return is due to your lack of knowledge to use the product, you will bear all shipping costs, both to and from.

PROCEDURE TO PROCESS A RETURN

In order to process a return, contact our customer service department at the email address comercial@premiumled.es. Our managers will send you the necessary documentation that you must compulsorily print, complete and include in the package to be returned.

In addition, each package must be identified with the return labels included in the form, marking the packages and their numbering. Always pack everything so that it occupies as few packages as possible, ideally everything is in the same package.

So that there is no risk of damage during transport, it is very important that you value the packaging of the products because if they are damaged during the trip, we will not be able to accept returns. Likewise, we recommend that you pack the products in the best possible way.

Once the package has been collected and received at our facilities, our technical service will carry out the tests, repairs, changes or other operations necessary to resolve your incident in the shortest possible time.

Once the resolution of the return has been completed (including repairs, changes, etc.), the technical service will notify the customer of this status through an email. In cases where it is necessary, a PDF file with the technical report will be provided.

The shipment of products associated with a return will be made by the same usual delivery method and individually, except for those cases in which it can be coordinated in a joint shipment with a customer order.

Remember that you can find out about the status of your returns only through the email comercial@premiumled.es or by calling +34 935 954 499.